Refund policy

Return Conditions

  • You must return the package within 30 days of receipt.
  • The items have to be unworn and undamaged, original labels attached.
  • Products on Sale, Beauty products, beachwear, underwear and jewellery are non-returnable.
  • Items with traces of use will not be accepted. If you find traces of use on your received items, you should let us know as soon as possible (max. 7 days) via

Return Policy

  • You can return the package by postal service at your own cost.
  • Make sure the items are packaged properly.
  • Go to your postal office of choice and send your package to the following address:
The Coolstuff
Pastoor Moernautstraat 16A
9921 Lievegem

  • In case of an incorrect order, issue due to us will cover the return shipping costs.
  • Refund of your order will take place within 14 days after correct return and if all conditions are met.
  • The buyer must always be able to present a tracking code & proof of shipping when returning a parcel.
  • In case of problems please contact our customer service by mail:
If you have any questions or doubts, don't hesitate to e-mail us at