Refund policy
If you want to return your package please visit our return portal.
Return Conditions
- You must return the package within 30 days of receipt.
- The items have to be unworn and undamaged, original labels attached.
- Products on Sale, Beauty products, beachwear, underwear and jewellery are non-returnable.
- Items with traces of use will not be accepted. If you find traces of use on your received items, you should let us know as soon as possible (max. 7 days) via hello@thecoolstuff.be
Return Policy
- You can return the package by postal service at your own cost.
- Make sure the items are packaged properly.
- Go to your postal office of choice and send your package to the following address:
The Coolstuff
Pastoor Moernautstraat 16A
9921 Lievegem
Belgium
- In case of an incorrect order, issue due to us thecoolstuff.be will cover the return shipping costs.
- Refund of your order will take place within 14 days after correct return and if all conditions are met.
- The buyer must always be able to present a tracking code & proof of shipping when returning a parcel.
- In case of problems please contact our customer service by mail: hello@thecoolstuff.be.
If you have any questions or doubts, don't hesitate to e-mail us at hello@thecoolstuff.be