Terms of service


The present general terms and conditions of sale apply to all orders and all sales transactions on the websites & - hereinafter referred to as "thecoolstuff" - concerning the products offered for sale on these websites. These websites are owned and operated by Dearly Comm V, Pastoor Moernaustraat 16A 9921 Lievegem (Belgium), with company number BE 0699.506.788 that acts as the seller of the products.

The placing of an order on thecoolstuff implies full acceptance without reservation of these General Terms and Conditions of Sale. The Seller reserves the right to modify these Terms from time to time. Any changes to the Terms will only apply to orders placed on or after the date of modification.

We advise you to print or save a copy of the Terms on your hard disk when you decide to place an order on thecoolstuff.

Placing an order on thecoolstuff

To place an order on thecoolstuff you should meet the following conditions:

  • You informed us of your name, address, email address, payment information and other required information.
  • You are at least 18 years old.
  • In case you paid using a payment card, you should be the rightful owner or authorized holder of a valid payment card to purchase any Products.
  • When you create a personal account, you must also create a personal user name (your email address) and password. Protect your password at all times and don’t pass it on. You will be held responsible for all purchases made through your user name and password.

Orders on thecoolstuff have the following process:

  • You choose the Products.
  • You enter your payment information and choose a delivery address.
  • Authorization of payment.
  • We send you a confirmation of the receipt of the order by email as soon as the payment has been processed.
  • We collect the payment from your bank account.
  • We dispatch the products.
  • You receive the products.

Processing of the order

Orders placed on thecoolstuff are not binding to the Seller. They only become binding to the Seller once the Seller has accepted your order. We have the right to reject your order for any reason.

After receiving your order, we will send you a confirmation email of the receipt of your order with your order number and details of the ordered Products. This confirmation of receipt does not imply that your order has been accepted. The acceptation of your order and the conclusion of the sales contract will take place if and once the ordered Products are sent to you. After shipping the Products, we reserve the right to cancel your order as long as you haven’t received the Products yet.

We have the right to decline your order if:

  • A technical or pricing error occurred at the moment of ordering.
  • The ordered Product is not available (in case the ordered Product is not available, we will inform you by email).
  • The provided payment information is incorrect or non-verifiable.
  • Our security system indicate that the order is abnormal or possibly fraudulent.
  • We have reason to believe that the Buyer is younger than 18 years old.
  • In case we reject or cancel an order for any of the aforementioned reasons, we will – as the case may arise – refund the price paid for the product and the paid delivery charges.

Prices, delivery and processing expenses and taxes

The prices mentioned on the website thecoolstuff are VAT inclusive.

Although we have constructed the website thecoolstuff carefully, the prices shown may be in error. Any prices shown in error shall be modified as soon as possible and shall not be binding on us.

Separate costs for delivery and processing and applicable taxes will be shown when placing the order.

Availability and delivery of products

The Seller does not guarantee that all Products shown on the website thecoolstuff are available. The Seller reserves the right, at any time and without prior notice, to change certain Products, to remove them from the assortment or to no longer make them available for sale.
We try to deliver ordered Products on time. Instances can, however, occur wherein we are prevented from dispatching the Products on time and from meeting our indicated delivery time. Any delivery time specified by us should therefore be considered as a non-binding estimate and not as an obligation to achieve the result of delivering the Products on the estimated delivery date.

Within a reasonable period from delivery, you should verify whether you have received the Products in good condition and whether the contents of the delivered package are complete. It is your responsibility to inform us as soon as possible of any damage to the Products and/or any shortages in the Products delivered.

In case you postpone the delivery or the receipt of the Products for an unreasonably long time after we have informed you that we have attempted to deliver the Products to you, or in case you have provided with an incorrect delivery address as a result of which the Products have been returned to us after the first attempt to make delivery, we will assume that you have exercised your right of withdrawal and we will refund the price paid for the Products in accordance with our return policy and the relevant applicable legal provisions.

Images of products on thecoolstuff

The presentation of the colours of the Products on this website depends amongst others on the settings of your monitor and the graphic card of the visitor of the website. The colours presented may therefore differ from the actual colours of the Products.


For settlement of online payments we cooperate with Shopify. We do not have access to the confidential details of payment of our customers. Payment can only be made by authorized credit or debit cards. The authorized cards are mentioned on the website thecoolstuff. You will need to provide the details of the card when you place your order. The costs will be charged when the ordered Products are dispatched. We will only dispatch the Products after the issuer of the card has authorized the use of the card for the payment of the ordered Products.


If you have purchased a Product for your own personal use as a consumer and you wish to invoke your right of withdrawal, you should inform our customer service thereof by e-mail and submit a request for return. If our customer service approves your request, it will provide you by e-mail with instructions for the return of the Product(s). Products that are on sale cannot be returned.

You are also entitled to return Products purchased by you through the website thecoolstuff in case these Products are defective or non-conforming. In such case, you should submit a request for return to our customer service as soon as possible following delivery (max 7 days). If our customer service approves your request, it will provide you by e-mail with instructions for the return of the Product(s).

We will in any case only approve requests for return if it concerns a complete product (for example, the two elements of a pair must be returned together), the Product has not been washed or used in any way (other than reasonable wear and tear from examining and/or trying on the Product), and the Products are returned in the original packaging

It is your responsibility to ensure that the Products remain safe and protected while under your custody. Treat the Products with care and return them in the condition in which they had been delivered to you. Please ensure that the Products are packaged appropriately. For hygienic reasons, underwear, swimwear & jewelry can not be returned.

Refund or replacement of the Products can only take place after we have received all of the Products to be returned.

In case you return Products which you

  • Were not authorized to return.
  • Which are no longer in their original state.
  • Which have not been packaged appropriately.
  • Which are incomplete.
  • For which you have not paid for the delivery.
  • Or in relation to which you have not exercised the care required for returning the Products in good condition.

We reserve the right to reject your return and to reject the requested refund or to charge you for the costs required to undertake the necessary repairs, re-stocking or similar direct costs arising out of or in connection with the payments which need to be refunded to you (without prejudice to the applicable legal provisions).


Refunds can only take place after all Products have been returned to us in their original state. When you chose to pay with credit card, you will be refunded on this card. All refunds are made within 14 days after receiving the returned Products if all the necessary conditions are met.

Circumstances outside of our reasonable control

We will do everything necessary to fulfil our obligations. We can, however, not be held liable for a delay or non-performance of our obligations in case this has been caused by circumstances outside our reasonable control. In case of delay, we will perform as soon as reasonably possible.


These Terms and Conditions set out the full extent of the Seller’s obligations and liabilities in respect of the supply of Products. To the maximum extent permitted by applicable law, there are no warranties, conditions or terms that are binding on the Seller except as expressly stated in these Terms and Conditions.

We are not liable on the basis of breach of contract, tort, indemnity or otherwise for any economic loss (including, but not limited to, any loss of income, profits and/or turnover or expected savings), loss of data, loss of goodwill or reputation damages, or any other indirect, unforeseeable, special or consequential damages, regardless how caused. Nothing in these Terms and Conditions shall limit your legal rights and nothing in these Terms and Conditions is intended to limit or exclude liability for fraud or wilful misconduct.

Personal data

See our privacy policy.


A term or part of a term of these Terms and Conditions that is illegal or unenforceable may be severed from these Terms and Conditions and the remaining terms or parts of the term of these Terms and Conditions continue in force.

Contact details

In case you would have further questions regarding purchasing Products through the website thecoolstuff you can contact our customer service by e-mail

Applicable law

These Terms and Conditions are governed by Belgian law. The Courts of Gent (Belgium) have exclusive jurisdiction.